Guest Service Manager
Casper, WY Casper, WY Full-time Full-time From $17 an hour From $17 an hour 18 hours ago 18 hours ago 18 hours ago As the Guest Service Manager, you assist the General Manager in providing high quality, courteous, efficient service to all guests, execute delegated responsibilities in employee training, scheduling, record keeping, up-keep of human resources files, report preparation, and guest relations, and serves as the general manager on duty when assigned.
Essential Functions:
1.
Offers courteous and sincere hospitality at all times.
Understands what is meant by good guest service.
(Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.
) 2.
Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants and shopping, and answers complaints or concerns by the guests.
3.
Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor.
4.
Assists the General Manager in obtaining compliance with all Company policies and procedures and federal, state and local laws regarding personnel, wages, safety, and security.
5.
Participates in marketing activities to implement the General Manager's sales action plan (i.
e.
cold calls, appointments, phone follow-ups, letters, CVB and chamber events).
6.
Along with the General Manager, interviews, trains, and schedules all employees.
7.
Works with the General Manager and/or Director of Sales on all sales leads/bids.
8.
Ensures guests feel at home in the hotel.
Knows and recognizes regular guests.
9.
Communicates effectively with employees and guests.
10.
Maintains confidentiality about the hotel, employees or guests.
11.
Maintains effective self-development program.
12.
Develops and maintains an atmosphere in the hotel that encourages cooperation, promotes teamwork and reduces conflict.
13.
Understands quality standards and effectively communicates them to employees.
14.
Maintains quality under all levels of occupancy volume.
15.
Understands and effectively uses all procedures related to maintaining service quality.
16.
Understands and implements safety, security, and preventative procedures relating to employees and guests.
17.
Understands profit and loss concepts at the hotel.
18.
Identifies and resolves quality problems quickly 19.
Listens to employees' suggestions and follows up on them 20.
Performs all duties of all hotel staff when needed.
21.
Responsible for group sales set-up along with the General Manager and/or Director of Sales, including sending out group sales contracts, wedding blocks, and bus tours, etc.
22.
Participates in self-development seminars/training programs and on-site training when applicable.
23.
Responsible for daily checks of the night audit, credit card settlement, confirming the nightly audit was completed correctly and all accounts balance.
24.
Checks cash drawer for accuracy and maintains the appropriate balance of coinage/bills.
Accounts for daily bank deposits and drops deposits at the bank.
Files bank deposit slips in the audit.
25.
Supervises pool/whirlpool testing and maintenance at general manager's discretion, if applicable.
26.
Along with the General Manager, addresses guest concerns in an appropriate and timely manner.
27.
Is on call to ensure proper operation of the hotel.
May also be required to call or stop at the hotel to confirm that everything is operating properly.
28.
Works required desk shifts per week per hotel's current year budget and General Manager's discretion.
29.
In coordination with the General Manager, evaluates employees to ensure that the level of performance complies with, or exceeds, Company/Brand standards.
Retrains and coaches staff when necessary.
30.
Completes weekly billing of Direct Bill Accounts and checks/balances for those accounts.
31.
Motivates and increases staff morale.
32.
Prepares all reports, daily and weekly, in the absence of the General Manager.
33.
Assists with the inventory of all hotel supplies.
34.
Accepts all hotel duties and responsibilities of the General Manager in his/her absence.
35.
Manages staff effectively and professionally in difficult and challenging situations.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Every weekend Holidays Nights as needed Overtime Work setting:
In-person
Experience:
Hotel
Experience:
2 years (Preferred) Management:
2 years (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions:
1.
Offers courteous and sincere hospitality at all times.
Understands what is meant by good guest service.
(Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.
) 2.
Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants and shopping, and answers complaints or concerns by the guests.
3.
Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor.
4.
Assists the General Manager in obtaining compliance with all Company policies and procedures and federal, state and local laws regarding personnel, wages, safety, and security.
5.
Participates in marketing activities to implement the General Manager's sales action plan (i.
e.
cold calls, appointments, phone follow-ups, letters, CVB and chamber events).
6.
Along with the General Manager, interviews, trains, and schedules all employees.
7.
Works with the General Manager and/or Director of Sales on all sales leads/bids.
8.
Ensures guests feel at home in the hotel.
Knows and recognizes regular guests.
9.
Communicates effectively with employees and guests.
10.
Maintains confidentiality about the hotel, employees or guests.
11.
Maintains effective self-development program.
12.
Develops and maintains an atmosphere in the hotel that encourages cooperation, promotes teamwork and reduces conflict.
13.
Understands quality standards and effectively communicates them to employees.
14.
Maintains quality under all levels of occupancy volume.
15.
Understands and effectively uses all procedures related to maintaining service quality.
16.
Understands and implements safety, security, and preventative procedures relating to employees and guests.
17.
Understands profit and loss concepts at the hotel.
18.
Identifies and resolves quality problems quickly 19.
Listens to employees' suggestions and follows up on them 20.
Performs all duties of all hotel staff when needed.
21.
Responsible for group sales set-up along with the General Manager and/or Director of Sales, including sending out group sales contracts, wedding blocks, and bus tours, etc.
22.
Participates in self-development seminars/training programs and on-site training when applicable.
23.
Responsible for daily checks of the night audit, credit card settlement, confirming the nightly audit was completed correctly and all accounts balance.
24.
Checks cash drawer for accuracy and maintains the appropriate balance of coinage/bills.
Accounts for daily bank deposits and drops deposits at the bank.
Files bank deposit slips in the audit.
25.
Supervises pool/whirlpool testing and maintenance at general manager's discretion, if applicable.
26.
Along with the General Manager, addresses guest concerns in an appropriate and timely manner.
27.
Is on call to ensure proper operation of the hotel.
May also be required to call or stop at the hotel to confirm that everything is operating properly.
28.
Works required desk shifts per week per hotel's current year budget and General Manager's discretion.
29.
In coordination with the General Manager, evaluates employees to ensure that the level of performance complies with, or exceeds, Company/Brand standards.
Retrains and coaches staff when necessary.
30.
Completes weekly billing of Direct Bill Accounts and checks/balances for those accounts.
31.
Motivates and increases staff morale.
32.
Prepares all reports, daily and weekly, in the absence of the General Manager.
33.
Assists with the inventory of all hotel supplies.
34.
Accepts all hotel duties and responsibilities of the General Manager in his/her absence.
35.
Manages staff effectively and professionally in difficult and challenging situations.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Every weekend Holidays Nights as needed Overtime Work setting:
In-person
Experience:
Hotel
Experience:
2 years (Preferred) Management:
2 years (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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