Utility Billing Customer Service Representative - Full-Time
Casper, WY Casper, WY Full-time Full-time $33,779 - $45,594 a year $33,779 - $45,594 a year 13 days ago 13 days ago 13 days ago Class Summary Full-Time Position Typical schedule is:
Monday - Friday, 8 hours per day, varying from 7:
30 am to 5:
30 pm depending on business needs.
Typically, all positions will begin being paid at the beginning of pay range listed above.
Incumbents are responsible for providing routine clerical and administrative support as a function of the Financial Services Department.
REPORTING STRUCTURE:
Receives direction from the Accounts Receivable Supervisor or higher-level management staff.
Typical Class Essential Duties 1.
Responds to routine requests for information including utility service requests and billing concerns; answers questions for all City departments; and directs callers and visitors to appropriate internal departments or individuals.
2.
Assists customers by establishing and maintaining utility accounts including processing requests for changes of service, explaining billing and collection policies; processing delinquent accounts, handling customer complaints, and researching account adjustments and refunds.
3.
Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.
4.
Maintains a prompt courier schedule to pick up and deliver outlying City deposits to the bank; follows delivery and pick-up schedules and routes as directed.
5.
Enters information into applicable databases and/or other computerized systems to collect and maintain records and information; 6.
Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.
7.
Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, and accepting payments.
8.
Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.
9.
Runs standard reports according to established timelines, or as directed.
10.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
11.
Performs other duties of a similar nature or level.
Knowledge:
(position requirements at entry):
Knowledge of:
Customer service principles.
Basic math.
Record keeping and file management principles.
Modern office procedures, methods, and use of technological equipment including database management.
Abilities:
(position requirements at entry):
Ability to:
Organize records in an easily retrievable fashion.
Operate a variety of modern office equipment and tools.
Work on a variety of tasks simultaneously in person, and on the phone.
Routinely demonstrate the City of Casper core values.
Perform basic math calculations.
Learn, explain, and follow applicable procedures and policies.
Maintain confidentiality.
Answer phones and provide assistance to customers via multiple modes of communication.
Accurately proofread numerical and text data.
Accurately type documents at a reasonable rate of speed.
Be flexible with assignments which may change.
Perform a variety of office and computer tasks.
Prepare clear, accurate and concise reports.
Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks.
Maintain a neat and professional appearance.
Communicate effectively verbally and in writing.
Follow written and verbal instructions and direction.
Establish and maintain effective working relationships with those contacted in the course of work.
Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
Skills (position requirements at entry):
Skill in:
Providing customer service.
Maintaining accurate records and files.
Typing and data entry.
Using a computer and related software applications.
Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public.
Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
Operating modern office equipment, software and operating systems/applications.
Training, Experience & Certifications EDUCATION AND EXPERIENCE High school diploma or equivalent (G.
E.
D.
) required.
LICENSING AND CERTIFICATIONS Possession of a valid Wyoming driver's license preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday, 8 hours per day, varying from 7:
30 am to 5:
30 pm depending on business needs.
Typically, all positions will begin being paid at the beginning of pay range listed above.
Incumbents are responsible for providing routine clerical and administrative support as a function of the Financial Services Department.
REPORTING STRUCTURE:
Receives direction from the Accounts Receivable Supervisor or higher-level management staff.
Typical Class Essential Duties 1.
Responds to routine requests for information including utility service requests and billing concerns; answers questions for all City departments; and directs callers and visitors to appropriate internal departments or individuals.
2.
Assists customers by establishing and maintaining utility accounts including processing requests for changes of service, explaining billing and collection policies; processing delinquent accounts, handling customer complaints, and researching account adjustments and refunds.
3.
Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.
4.
Maintains a prompt courier schedule to pick up and deliver outlying City deposits to the bank; follows delivery and pick-up schedules and routes as directed.
5.
Enters information into applicable databases and/or other computerized systems to collect and maintain records and information; 6.
Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.
7.
Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, and accepting payments.
8.
Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.
9.
Runs standard reports according to established timelines, or as directed.
10.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
11.
Performs other duties of a similar nature or level.
Knowledge:
(position requirements at entry):
Knowledge of:
Customer service principles.
Basic math.
Record keeping and file management principles.
Modern office procedures, methods, and use of technological equipment including database management.
Abilities:
(position requirements at entry):
Ability to:
Organize records in an easily retrievable fashion.
Operate a variety of modern office equipment and tools.
Work on a variety of tasks simultaneously in person, and on the phone.
Routinely demonstrate the City of Casper core values.
Perform basic math calculations.
Learn, explain, and follow applicable procedures and policies.
Maintain confidentiality.
Answer phones and provide assistance to customers via multiple modes of communication.
Accurately proofread numerical and text data.
Accurately type documents at a reasonable rate of speed.
Be flexible with assignments which may change.
Perform a variety of office and computer tasks.
Prepare clear, accurate and concise reports.
Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks.
Maintain a neat and professional appearance.
Communicate effectively verbally and in writing.
Follow written and verbal instructions and direction.
Establish and maintain effective working relationships with those contacted in the course of work.
Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
Skills (position requirements at entry):
Skill in:
Providing customer service.
Maintaining accurate records and files.
Typing and data entry.
Using a computer and related software applications.
Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public.
Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
Operating modern office equipment, software and operating systems/applications.
Training, Experience & Certifications EDUCATION AND EXPERIENCE High school diploma or equivalent (G.
E.
D.
) required.
LICENSING AND CERTIFICATIONS Possession of a valid Wyoming driver's license preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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