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Customer Service Coordinator

Company Name:
Sava Senior Care
Position Description
Summary
This position is primarily responsible for driving the customer service initiatives and assisting in pre-admission, admission, discharge and follow up procedures/processes.
Essential Duties & Responsibilities
Provides a smooth and reassuring transition for new residents and families via follow up phone calls and/or face to face conversations during family visitations
Drives the facility TLC program including collaborating with Ambassadors and other team members to identify and resolve customer concerns
Coordinates referral and approval processes
Assists with confirmation and/or arrangements for admissions and ensures notification to the leadership team of all anticipated admissions.
Greets and acclimates new resident/patients to the facility upon arrival
Facilitates and completes admission paperwork with new admissions and families.
Acts as a liaison in following up on customer concerns to ensure timely and satisfactory resolutions.
Implements and champions initiatives designed to improve customer satisfaction.
Conducts facility tours for residents/patients or individuals seeking placement for a family member or friend
Performs other duties as assigned.
Position Requirements
Qualifications
Strong communication skills with the ability to influence outcomes; effectively represent the facility in a positive manner and create excellent relationships with residents, families and the community.
Proficiency in Microsoft Office including word and excel.
High school education required.
Associate degree (in a medical field providing medical terminology knowledge) or Bachelor''s degree preferred.
Two to three years of in a position requiring proficiency in customer service skills.
Physical Demands & Environment
Employee is frequently required to stand, walk, use hands or fingers, reach with hands and arms, feel, talk, and hear. Employee will occasionally assist to lift and/or transfer residents weighing between 100 to 250 pounds. Employee may occasionally be exposed to blood or other body fluids. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job ID #:: 141010
Facility Name:: Poplar, Casper, WY
Functional Area:: Human Resources
Facility Address:: 4305 South Poplar
Position Type:: Full-Time
Location:: Casper, WY - 82601
Education Required:: Not Indicated
Relocation Provided::

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